bajeee Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data bajeee collects, how we use it, who we share it with, and how you can exercise your rights as a player in Bangladesh.
Our Commitment to Your Privacy
Please read this policy in full. By registering an account on bajeee or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here.
bajeee ("bajeee", "we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and uses our online casino and sports betting platform. This Privacy Policy describes the types of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the security measures we employ to protect it, and the rights available to you as a data subject.
This policy applies to all data collected through the bajeee website at bajeee.org, any mobile application operated by bajeee, and any communication channel through which you contact us — including live chat, email, and in-app messaging. It covers all registered players and visitors to the bajeee platform, including persons located in Bangladesh and any other jurisdiction from which the platform is accessed.
We may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. Where a change is material, we will notify registered players via the email address or mobile number on file. The effective date at the top of this document will always reflect the most recent revision. Your continued use of bajeee after a policy update constitutes acceptance of the revised Privacy Policy.
What Data We Collect
bajeee collects personal data through several channels. Below is a clear breakdown of the categories of data we process and the source of each category.
2.1 Data You Provide Directly
When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion, you actively provide us with personal data. This includes the information you enter into registration forms, KYC upload portals, chat windows, and any other data entry point on the bajeee platform.
2.2 Data We Collect Automatically
When you access and use the bajeee platform, we automatically collect technical and usage data through server logs, cookies, and similar tracking technologies. This data helps us operate the platform securely, understand how players interact with our products, and improve the overall player experience. Automatic data collection does not require any action on your part and occurs as a standard part of operating a web-based platform.
2.3 Data From Third Parties
We may receive personal data about you from third-party sources, including identity verification service providers, payment processors such as bKash and Nagad, fraud prevention agencies, and analytics partners. Data received from third parties is processed in accordance with this Privacy Policy and is used only for the purposes for which it was originally shared with us.
2.4 Sensitive Data
bajeee does not intentionally collect sensitive personal data such as biometric data, health information, or religious beliefs. However, in the context of responsible gaming assessments or regulatory compliance reviews, we may process data that relates to gambling behaviour patterns. Such data is handled with a heightened level of care and is processed only where strictly necessary for player protection or legal compliance purposes.
How We Use Your Data
bajeee processes your personal data only for defined, legitimate purposes. The table below lists the primary purposes for which we use the data we collect.
Account Management & Service Delivery
We use your identity and contact data to create and maintain your bajeee account, process your deposits and withdrawals, settle your bets accurately, and provide the full suite of games and services available on the platform. This processing is necessary to perform the contract between you and bajeee.
Fraud Prevention & Security
We process technical data, financial data, and gaming data to detect and prevent fraudulent activity, money laundering, account takeover attempts, collusion, and other forms of abuse. This processing is carried out in our legitimate interest to protect the platform, our player community, and the integrity of every game and wager placed on bajeee.
Regulatory Compliance & KYC
We are required to verify the identity and age of all players who reach the withdrawal threshold. We process identity documents and financial records to comply with applicable anti-money laundering obligations and to enforce our minimum age requirement of 21 years. This processing is necessary for compliance with legal obligations to which bajeee is subject.
Personalisation & Promotions
With your consent, we may use your gaming data and usage data to personalise the promotional offers and game recommendations you see on bajeee. We may also send you communications about bonuses, tournaments, and seasonal promotions relevant to your preferences — for example, BPL cricket promotions or Eid special deposit bonuses. You may withdraw this consent at any time through your account settings.
Responsible Gaming Monitoring
We analyse gaming behaviour data — including session length, deposit frequency, loss patterns, and self-exclusion history — to identify players who may be experiencing gambling-related harm. Where such indicators are present, we may proactively contact the player with responsible gaming information or apply protective account restrictions. This processing is carried out in the vital interest of player welfare and in compliance with responsible gaming best practices.
Platform Improvement & Analytics
We use aggregated and anonymised usage data to understand how players interact with the bajeee platform, which games are most popular, where technical issues occur, and how we can improve the overall player experience. Analytics data processed for this purpose cannot be used to identify individual players and is retained only for as long as it is analytically useful.
Our Use of Cookies
bajeee uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep your session secure, and measure usage patterns. A cookie is a small text file placed on your device by the bajeee server when you visit the platform. Cookies do not contain executable code and cannot access other files stored on your device.
- Strictly Necessary Cookies — These cookies are essential for the platform to function. They enable session management, login state persistence, and security token validation. They cannot be disabled without breaking core platform functionality.
- Performance Cookies — These cookies collect anonymised data about how players use the platform — such as which pages load slowly or which games are accessed most — to help us improve platform performance and reliability.
- Functional Cookies — These cookies remember your preferences, such as your chosen language, preferred currency display, and notification settings, so that you do not have to re-enter them on each visit.
- Analytics Cookies — These cookies help us understand traffic patterns, player acquisition sources, and session behaviour. Analytics data is aggregated and anonymised before use in any internal reporting.
You may manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will affect the functionality of the bajeee platform. Disabling performance, functional, or analytics cookies will not prevent you from using the platform but may result in a less personalised experience.
Who We Share Data With
bajeee does not sell your personal data to third parties. We share personal data only where necessary to deliver our services, meet legal obligations, or protect the security and integrity of the platform. The following categories of third parties may receive your data for the stated purposes.
5.1 Payment Processors
To process your deposits and withdrawals, we share necessary financial and identity data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Data shared with payment processors is limited to what is strictly required to complete the transaction and is governed by each provider's own privacy terms.
5.2 Game Providers
Our game studio partners — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — receive a unique player identifier and session token to deliver game content. They do not receive your full name, contact details, or financial information. Game providers are contractually required to process this data only for the purpose of game delivery and are prohibited from using it for their own marketing purposes.
5.3 Identity Verification Partners
Where KYC verification is required, we may share your identity documents and personal data with specialist third-party verification providers. These providers process your data under strict confidentiality obligations and return a verification result to bajeee — they do not retain your documents beyond the period required to complete the verification check.
5.4 Legal and Regulatory Authorities
We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bajeee, our players, or the public. Such disclosures are made only to the extent required by applicable law.
5.5 Business Transfers
In the event that bajeee undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held by bajeee may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such transfer and any resulting changes to this Privacy Policy via the contact details on file.
How Long We Keep Your Data
bajeee retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply to the main categories of data we process.
- Account and identity data is retained for the duration of the account relationship and for a minimum of five years following account closure, to comply with anti-money laundering record-keeping obligations.
- Financial transaction records — including deposits, withdrawals, and bet settlement data — are retained for a minimum of seven years following the date of each transaction.
- KYC documents, including copies of identity documents and address proofs, are retained for five years following the completion of the verification check or account closure, whichever is later.
- Communications data, including customer support chat logs and email correspondence, is retained for three years following the date of each interaction.
- Technical and usage data collected via cookies or server logs is retained for a maximum of 13 months, after which it is deleted or irreversibly anonymised.
- Self-exclusion records are retained indefinitely to ensure that a self-excluded player cannot be re-registered on the platform without completing a formal reactivation process subject to a cooling-off period.
When personal data is no longer required for any of the purposes described in this policy, bajeee will either delete it securely or anonymise it so that it can no longer be associated with any individual. Anonymised data may be retained for statistical and analytical purposes without any time limit.
How We Protect Your Data
bajeee takes data security seriously. We implement a combination of technical, organisational, and procedural controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
- All data transmitted between your device and the bajeee platform is protected using industry-standard TLS/SSL encryption. Look for the padlock icon in your browser address bar to confirm that your connection is secure.
- Sensitive data at rest — including payment details and identity documents — is stored in encrypted form using AES-256 encryption on access-controlled infrastructure.
- Access to personal data within bajeee is restricted to employees and contractors who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
- We conduct regular internal security reviews and vulnerability assessments of our platform infrastructure. Critical security patches are applied on an expedited basis.
- Passwords are stored as salted hashes — we cannot and will never retrieve your plain-text password. If you forget your password, you must use the password reset process, which verifies your identity through your registered mobile number or email address.
- In the event of a data breach that poses a risk to your rights or freedoms, bajeee will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.
Your role in security: No security system is impenetrable. You play an important part in keeping your account safe. Use a strong, unique password, do not share your login credentials with anyone, and contact bajeee support immediately if you suspect that your account has been accessed without your authorisation.
Your Data Rights
As a player on bajeee, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email.
Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this within 30 days of receiving a verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
Right to Erasure
In certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations — for example, we cannot delete financial records that we are required by law to retain.
Right to Restriction
You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, you may request that we provide your personal data in a structured, machine-readable format.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, subject to our demonstrating compelling grounds for that processing.
Right to Withdraw Consent
Where processing is based on your consent — for example, personalised promotional communications — you may withdraw that consent at any time through your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Privacy Queries & Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how bajeee has handled your personal data, please contact us in the first instance through the customer support live chat available 24 hours a day, 7 days a week via the bajeee platform.
You may also contact our support team by email. Our email address is displayed below as plain text — it is not a clickable link, in accordance with bajeee's site-wide link policy.
Privacy Contact Email: [email protected]
We aim to acknowledge all privacy-related enquiries within 3 business days (Bangladesh Standard Time, UTC+6) and to resolve them within 30 calendar days. Where a request is complex or where we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority or seek legal redress through the appropriate courts. bajeee takes all privacy complaints seriously and is committed to resolving them fairly and transparently.
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